Andrews University Agenda

Andrews University Agenda http://www.andrews.edu/agenda/ News and Events at Andrews University en-us Copyright 2025, Andrews University Fri, 26 Sep 2025 08:51:00 +0000 Fri, 26 Sep 2025 08:51:00 +0000 webmaster@andrews.edu webmaster@andrews.edu Faculty/Staff: Email Server Upgrade http://www.andrews.edu/agenda/55601 On Sunday morning, March 8, 2020, ITS will be installing a new email server for faculty and staff use. Between 8 a.m. and noon there may be several brief email outages where Exchange users will not be able to connect to their mailbox. Gmail will not be affected. If you have questions or concerns, please contact the ITS Helpdesk at <a href="http://helpdesk@andrews.edu">helpdesk@andrews.edu</a> or 269-471-6016. Thu, 05 Mar 2020 00:22:41 +0000 New Apple iOS and Sierra versions work with Secure http://www.andrews.edu/agenda/45397 New versions of Apple iOS (10.3) and Sierra (10.12.4) are now available that will connect with the university’s Secure wireless network.  It is important to ensure that your Apple device is at the appropriate version and then follow the instructions below to discontinue utilizing the Guest wireless and return to the Secure wireless. While we encourage you to make this change as soon as is convenient, we will continue to allow use of the Guest wireless network through the end of the Spring semester (May 7). If you have difficulty connecting Apple devices to the Secure wireless network, you may get help by visiting the ITS Service Desk in the Bookstore or on the website at andrews.edu/itscc. Thank you for your patience with the difficulties caused by these version changes. Lorena Bidwell Chief Information Officer Information Technology Services   For iPhones/iPads: Update your device to version 10.3 or higher and follow these steps: ·         Forget au-guest - go into your network settings and click on the “i” with the circle around it that is located next to au-guest.  Select “forget”. ·         Connect to au-secure - go into your network settings, click on au-secure, and then enter your Andrews username and password.  If it says “unable to connect” click “dismiss” and then click “join” a second time.  The second attempt will go through.  Select “Trust” certificate when prompted.   For Macbooks: Update your device to version 10.12.4 or higher and follow these steps: ·         Forget au-guest - go into your network settings, click “advanced”, select au-guest, and click “-“ to remove it. ·         Connect to au-secure - go into your network settings, click on au-secure, and then enter your Andrews username and password.    Currently, the only versions of iOS that are NOT compatible with au-secure are iOS 10.1 and 10.2.  The versions of MacOS not compatible with au-secure are versions of Sierra that have not been upgraded to 10.12.4 or higher.   Fri, 07 Apr 2017 10:41:25 +0000 Update on Apple iOS & Network Issues http://www.andrews.edu/agenda/44544 Over the past several months ITS staff have been working to find and make the modifications needed to our Secure wireless network to adapt to changes required by Apple iOS 10’s wireless protocols. Due to some Secure wireless network configuration at Andrews, this has been a complex process. While we continue to work on this issue, ITS is registering iOS devices as longer-term users of the Guest wireless network. If you have Apple devices that are not connecting to the Secure wireless network, or any other difficulty connecting your wireless devices you may get help in one of two ways. Students and faculty/staff with personal devices should contact the ITS Service Desk in the Bookstore. Faculty and staff should contact their PC Support Specialist for issues with their University-owned equipment. We will send out additional communication as soon as we have more information about this issue. Thank you for your patience. Lorena Bidwell Chief Information Officer Information Technology Services Thu, 12 Jan 2017 08:26:25 +0000 UPDATE: macOS Sierra & iOS10 http://www.andrews.edu/agenda/43654 Apple users should note that there are still campus network connectivity issues with the new macOS and iOS10. For faculty, staff or students who wish to upgrade their personal devices to either the new macOS Sierra or iOS10, a manual workaround to connect to the Andrews Wi-Fi network is available at the ITS Service Desk located in the University Bookstore. This manual workaround provide limited connectivity to the campus wireless network. For questions regarding this issue: <ul> <li> ITS Computer Support at helpdesk@andrews.edu</li> <li> Call the Computer Support Line: 269-471-6016</li> <li> Visit the ITS Computer Support Service Desk in the University Bookstore</li> </ul> Note to Faculty & Staff: University-supplied Apple desktop or laptop computers should not be upgraded to the new macOS Sierra until ITS has resolved the connection issues. We apologize for the inconvenience and appreciate your patience as we continue to work through this issue. Lorena Bidwell Chief Information Officer Thu, 06 Oct 2016 11:49:21 +0000 Beware Email Phishing Schemes! http://www.andrews.edu/agenda/43596 Email phishing schemes continue to catch several Andrews University email users each week. Those creating these emails are using increasingly clever methods to fool people into giving out their usernames and passwords. One of these methods is to create messages that are very similar to actual emails sent by the University. In the last couple of days, messages with a subject line of “Re-confirm Pay-Roll For October” were attempted to be sent to Andrews University emails. Most were captured in the University’s spam filtering system and would be visible only in the Quarantine message unless the email user released them to their email. This spam filtering system only processes email from servers not in the Andrews system–email from Andrews addresses would not be in the Quarantine email unless they are sent from off campus servers. If you do see messages that appear to be from Andrews in the Quarantine email, they are very likely to be coming from someone impersonating an Andrew’s user and would most likely be malicious. The following are important guidelines to help avoid falling for these schemes: <ul> <li> Do not release questionable messages (such as messages about payroll coming from a non-Andrews email address) from your Quarantine or if you must, treat them with great caution.</li> <li> Be very wary of clicking on links in emails. If possible, verify that the actual link is not different from what is displayed and make sure that it is a valid Andrews link (let your cursor rest on the link without clicking and see the actual link in a popup window or status bar at the bottom of the  window). Even safer would be to go find the website yourself rather than depending on the link in the email.</li> <li> If you are unsure, ask for advice. You may contact your PC Support Specialist or the ITS Helpdesk (helpdesk@andrews.edu; ext. 6016) if you are uncertain about an email.</li> </ul> Thank you very much for being alert in avoiding these schemes. This will reduce problems for you, save many hours of work for ITS staff in removing spam email generated by those misusing Andrew’s usernames and passwords and help prevent University emails being blocked by other sites. Sincerely,  Lorena Bidwell Chief Information Officer Information Technology Services Mon, 03 Oct 2016 16:13:42 +0000 Copier and Printer Maintenance Saturday Night http://www.andrews.edu/agenda/42344 Most copiers and printers will be unavailable due to software updates on Saturday evening, July 16 from 10:00 - 11:00 p.m.  Thank you for taking note of this if you plan to be working on campus Saturday evening.   Fri, 15 Jul 2016 09:59:13 +0000