HIGHER EDUCATION - Assistant Dean for Online Operations

Job Classification

  Salaried Full-time (75-100%)

Position summary

Provides operational leadership for the design, delivery, and continuous improvement of online programs across Global Campus, overseeing the technical, instructional, and support infrastructure that enables online program delivery. Serves as the Dean's principal operational partner for online delivery,

Qualifications summary

• Master's degree preferred


• Demonstrated experience in online or distance education operations, instructional design, or ed-tech leadership


• Experience with LMS administration and SIS systems (Banner, Moodle, or equivalents)


• Supervisory experience


• Strong project management and cross-functional coordination skills

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

• Oversee day-to-day operations of online course delivery across Global Campus-managed programs


• Manage LMS (LearningHub/Moodle) standardization and course quality processes


• Coordinate adjunct hiring process, onboarding, performance oversight, and compensation processing for Global Campus-managed courses and programs; hiring decisions rest with academic departments under Associate Dean oversight


• Serve as operational lead for mid-cycle and off-cycle program launches


• Direct the Center for Digital Learning and Instructional Technology (DLiT) and its staff


• Set standards for course design, instructional technology adoption, and faculty development for online teaching


• Ensure accessibility (ADA/WCAG) compliance across instructional platforms and tools, including Moodle, Zoom, and YuJa


• Coordinate instructional content accessibility standards (e.g., captioning, alt text, document formatting) with faculty and instructional designers


• Evaluate and integrate new educational technology tools


• Support operational execution of Acadeum course-sharing initiatives


• Coordinate with departments on the delivery-partnership model for sourced and shared courses; curriculum authority remains with academic departments


• Track online program performance metrics, including enrollment, retention, course quality, and faculty load


• Provide operational data to support the Dean's strategic planning and board or accreditation reporting


• Manages the Online Higher Education budget and the Center for Digital Learning and Instructional Technology (DLiT) budget

Supervisory responsibilities

Directly supervises DLiT staff, including the Learning Systems Administrator and Instructional Designers, and student workers supporting online course preparation

Qualifications

• Master's degree required


• Demonstrated experience in online or distance education operations, instructional design, or ed-tech leadership


• Supervisory experience


• Strong project management and cross-functional coordination skills


• Understanding of instructional design and instructional technology.


• Superior critical thinking, problem-solving, and research skills.


• Curiosity about and commitment to learning cutting edge technologies for support of online, blended, and digital education


• Knowledge of online course development standards and procedures


• Absolute dedication to on-going client communication, providing frequent updates on deliverables, milestones, known issues and timelines


• Excellent people skills, with a passion for customer service


• Excellent presentation skills


• Excellent oral and written communication skills


• Ability to work in a fast paced technical environment with tight deadlines

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

• Experience with LMS administration and CRM/SIS systems (Banner, Moodle, or equivalents)


• Intermediate to advanced skill in using current technologies for education such as but not limited to video recording and editing, GoogleDrive, conferencing software, and other emerging tools to support blended and online learning


• Quick learner, specifically as it relates to computers and computer applications

Interpersonal interactions

Regularly interacts with DLiT staff, academic department chairs, faculty, and the Associate Dean to coordinate course delivery, technology standards, and adjunct hiring processes.

Represents Global Campus in interactions with the CIO, IT staff, and external technology and course-sharing partners, requiring diplomacy in resolving competing priorities and clear communication across academic and technical audiences.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, and move about from office to office; type, write, carry; reach with hands and arms; and talk or hear.

Work environment

The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time.